Occupational Health Nurse Supervisor - Fully Remote in the US New

Description

Job Summary: 

Responsible for overall supervision, production, and performance of assigned team consisting of Occupational Health Nurses (OHN) who provide telephonic nursing support activities and services for the Incident Intervention division.   

  

Essential Duties and Responsibilities: 

1. Supervisory: Responsible for overall production and performance of team activities including the daily supervision of assigned staff. Duties include but are not limited to:  

• Assign follow-up calls and new intakes. 

• Assist with overflow initial assessment calls according to business needs.  

• Participate in hiring and selection of new staff.  

• Assist II Department Trainer in training new staff. 

• Participate in creating staff meeting material based on client specific needs. 

• Assist with quality checks of cases as assigned by department leadership. 

• Ensure team members are meeting Key Performance Indicators (KPI’s) as identified and defined by leadership team. 

• Participate in management meetings providing input on process improvement.  

• Lead and participate in ad hoc team(s) for special projects including creating II specific policies or procedures. 

• Become an expert on assigned clients to include assisting cases that require escalation. 

• Oversee, review, and manage clinical caseload for Occupational Health Nurses in cooperation with the management team. 

• Provide performance feedback and coaching regularly to each team member. Write and administer performance reviews for skill improvement with feedback from the management team.  

• Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action.  

• Identify appropriate training and other resources for II staff to perform their job duties with efficiency.  

• Must be able to work rotating weekends “on call”.  

• Responsible for all management of WorkCare’s Incident Intervention division when department leadership is not available.  

• Able to assist with client escalations in a calm and effective manner.  

• Performs additional duties and assumes additional responsibilities as identified by department leadership for the efficient operation of WorkCare. 

2. Occupational Health Nurse: Provides initial injury intake, follow up and case closures in accordance with Policy and Procedures. 

• Provides initial contact with injured worker, employer, provider and other appropriate stakeholders (3-point contact). 

• Obtains history of present injury and Triages to most appropriate level of care. (RN only) 

• Evaluates injury against current job functions, determines mechanism of injury, and takes related medical history. 

• Assesses and collects data regarding risk factors for delayed recovery and determines the impact on care, recovery and return to work. Generates creative solutions to minimize or eliminate obstacles which prevent, or delay return to work.  

• Provides guidance regarding self-care or first aid per protocol.  

• Assures return-to-work clearances are appropriate for all occupational and non-occupational illnesses/injuries.  

• Interacts with on-site medical personnel, client Human Resources, Health and Safety staff, local medical providers and other designated personnel for proper initiation and follow-up of possible work-related injuries and illnesses 

3.  Employee/Employer Relations 

• Discloses information regarding the role of incident intervention and the rationale for incident intervention services. 

• Serves as an advocate for the injured/ill worker during the recovery process, provides support, information, and education to improve employees’ knowledge about their health and self-care, and enhances their understanding of the health care treatment plan and process with the goal of safe return to work. 

• Counsel’s employees on reduction of risks associated with occupational and environmental hazards.  

• Assist Management Team with educating clients on appropriate use of II services. 

4.   Provider Contact/Relations 

• Requests medical records as needed. 

• Directs care to preferred providers and negotiates as necessary.  

• Ensures appropriate use of medical facilities, early and appropriate referrals, and quality of care. 

• Identifies excessive, ineffective or inefficient delivery of health care services and redirects care as needed. 

• Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare 

Qualifications

Education and Experience

• Diploma/associate’s degree in nursing required.
• Preferred Bachelor of Science in Nursing and/or a minimum 3 years’ experience as an occupational health nurse or case manager in health care setting.
• Must hold valid RN license and obtain licensure in states identified by Department Leadership.
• Preferred Certified in Occupational Health and/or Case Management.
• Membership with AAOHN and or CMSA with certification as COHN or CCM preferred.
• Supervisory experience is preferred.

 

Skills and Competencies

• Strong verbal, written and interpersonal communication skills.
• Understanding of people management and leadership skills.
• Demonstrates positive telephone interaction skills as evidenced by courteousness, open-ended questions to identify problems and conversation focused on goal directed, time limited communication.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations.
• Strong critical thinking skills, problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.

 

Computer Skills

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

 

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

 

Work Environment

• Work Environment must be free from background noise and distraction.
• At home set up must meet all Company IT, privacy and safety requirements.

 

The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.